Hello SlimeTerms of Service
1. Purpose
These terms set out the conditions for using the game Hello Slime (the "Game") provided by Studioroom (the "Company"), including the purchase and refund of paid content.
2. The Game and your data
- The Game is offered on mobile (Google Play, App Store) and PC (Steam). There is no sign-up or login. Whether it is free or paid, and its price, are shown on each store page.
- Your progress is stored only on your device. Deleting the app, changing devices or resetting your device may erase your progress, credits and items, and the Company cannot restore them from a server.
3. Paid content — credits
- Credits are a paid in-game currency that can be exchanged for items, skins and more. They are bought through the payment system of the store you use — Google Play, Apple App Store or Steam. Prices are shown on the purchase screen.
- Payments, receipts and payment methods are handled and managed by each store.
- Credits cannot be converted into cash or transferred to other players.
4. Cancellations and refunds
- You may cancel a purchase within 7 days if the credits you bought have not been used.
- If any of the purchased credits have been spent or exchanged, cancellation may be restricted under Article 17(2) of the Korean Act on Consumer Protection in Electronic Commerce. This is also stated on the purchase screen.
- Refunds are processed through the store where you paid.
Google Play: Play Store → Payments & subscriptions → Budget & history → choose the order → request a refund
App Store: reportaproblem.apple.com
Steam: Steam Support (the base game follows the Steam Refund Policy — within 14 days of purchase and under 2 hours of play) - If the store process doesn't work for you, email contact@studioroomkr.com with your order ID and we will help.
- Purchases made by a minor without a legal guardian's consent may be cancelled at the request of the minor or the guardian.
5. Payment errors
If you were charged but did not receive your credits, fully close the Game and open it again — unfinished purchases are granted automatically on restart. If they still don't arrive, send us your order ID and we will grant them or refund you.
6. Prohibited conduct
Do not tamper with the game files or save data, or abuse the payment system. Problems caused by such conduct may not be supported.
7. Changes to and end of service
- The Company may change game content, balance and products through updates.
- If the service ends, we will announce it in the Game or on this website at least 30 days in advance and refund unused paid credits as required by law.
8. Limitation of liability
The Company is not liable for damages caused by events beyond its control, such as natural disasters or failures of stores, devices or operating systems, except where caused by the Company's intent or negligence.
9. Changes to these terms
We will post changes on this page at least 7 days before they take effect (30 days for changes unfavorable to you).
10. Contact and governing law
Contact: contact@studioroomkr.com · These terms are governed by the laws of the Republic of Korea. Nothing in these terms limits the rights you have under the consumer protection laws of your country of residence.